IT QA Specialist at the Egyptian Telecommunications Company, where I utilize my expertise of over 3.5 years to enhance operational efficiency, manage compliance, and ensure systems align with the organization’s strategic goals. Key Areas of Expertise: • Change and Systems Management: Effectively support Change Requests and oversee the implementation of COTS systems to ensure their integration with the infrastructure. • Compliance and Auditing: Proven experience in handling External Audits and ensuring that processes comply with international standards, backed by an ITIL Foundation certification. • Process Improvement: Proficiency in Process Mapping using Visio and analyzing the Software Development Life Cycle (SDLC) to identify continuous improvement opportunities. • Data Analysis: Utilizing Power BI to transform complex data into visual insights that aid in making accurate data-driven decisions.