IT and Technical Support Specialist with over three years of professional experience in providing direct and remote technical support within corporate environments. I possess strong skills in diagnosing and resolving issues related to hardware, software, and networks. Providing comprehensive technical support to ensure the continuity of daily operations and pharmaceutical systems. Installing, configuring, and maintaining desktop and laptop computers, printers, and Point of Sale (POS) systems, along with software and hardware efficiently. Diagnosing and resolving operating system issues and monitoring network performance to ensure stable connectivity and system readiness. Coordinating with external vendors for maintenance and technical escalation.