Muhammad Abdullah Al-Amir E-Commerce Operations and Marketing Specialist Mobile Number: (The mobile number appears when clicking the contact button) Location: Riyadh – Saudi Arabia ⸻ Professional Summary: Specialized in operating and managing e-commerce stores with over 4 years of practical experience, combining daily operations management (inventory, orders, customer service, coordination with delivery personnel and suppliers) and data-driven marketing idea generation; aimed at increasing sales and improving operational performance. ⸻ Key Achievements: - Increased sales in my stores Arghad and Samak Fish by improving inventory and order management, customer service, creating promotions, and following up with personnel and suppliers. - Achieved a 40% sales growth within 8 months of starting work at my stores Location Oud and Haflati. - Contributed to boosting sales for my stores Mafarish Asami and Shams through content marketing on social media, where sales reached 50,000 SAR from marketing content alone. ⸻ Work Experience: Arghad Store + Samak Fish Store Job Title: Inventory and Order Follow-up and Customer Service Officer + Advertising and Marketing Ideas Officer Location Oud Store - Store Supervisor Haflati Store - Store Supervisor Mafarish Asami Store - Founder and Supervisor Shams Store - Store Supervisor and Co-Founder Halisa Store - Founder and Supervisor Baby Hala Store - Store Supervisor Sultana Store - E-Marketing Manager Al-Arous - Supervisor and Responsible for the Store ⸻ Main Tasks and Responsibilities: - Monitor inventory daily, update quantities, and ensure product availability. - Manage orders from receipt to delivery and coordinate with shipping companies and personnel. - Supervise customer service and professionally handle inquiries and complaints. - Coordinate and follow up with suppliers to ensure supply and quality. - Propose and create advertising ideas and marketing campaigns, improve offers and packages, and formulate promotional content. - Analyze sales performance and link it to marketing activities for continuous improvement decisions. ⸻ Tools and Platforms: Store Platforms: Salla, Zid, Shopify, WooCommerce, OpenCart. Ads: Google Ads, Meta, Snap, TikTok Data Analysis and Management: Excel. ⸻ Skills: - Launching advertising campaigns on Google, Snap, TikTok platforms. - Operating e-commerce stores and managing end-to-end processes. - Inventory management, order management, customer service, and shipment tracking. - Proficient in using Excel and preparing and submitting weekly and monthly reports (inventory – sales – orders – profits and costs). - Creating advertising ideas and marketing campaigns, improving offers and packages, and formulating promotional content. - Search Engine Optimization (SEO) and improving user experience and conversion rates. - Basic programming skills at an intermediate level: HTML, CSS, Python. ⸻ Education and Courses - Diploma in Business Administration and Marketing – ABCHorizon Institute – Istanbul. - Course on Managing Advertising Campaigns on all Social Media Platforms – With Professor Jihad. Training Course in Programming – CoreTR Center (HTML – CSS – Python) ⸻ Languages • Arabic. •