Work Experience: • Quality Assurance Engineer - Telecom Egypt: • From 2024 to present. • Responsible for conducting quality reviews to ensure compliance with ISO 9001 standards and Total Quality Management (TQM). • Contributed to a 20% reduction in non-compliance incidents and ensured 100% readiness for audits. • Supported technical operations through process documentation and mapping (Process Mapping). • Technical Support Engineer - Telecom Egypt: • From 2019 to 2024. • Specialized in supporting and providing Fiber-to-the-Home (FTTH) technology services. • Resolved over 2000 internet connectivity issues annually through remote diagnostics. • Achieved a 95% problem resolution rate on the first call, raising customer satisfaction to 4.7/5. • Provided technical support and troubleshooting for network issues for users. • Maintenance Engineer - Al-Ameen Technology Company: • From 2017 to 2019. • Conducted diagnostics and repairs on counting and sorting machines and identified root causes of failures. • Maintenance Engineer - Atco Trading Company: • From 2016 to 2017. • Extended equipment lifespan by an average of 3 years and reduced unplanned downtime by 25% through preventive maintenance. • Communications Engineer - Mobiserve: • From 2015 to 2016. • Ensured the continuous operation of electronic systems and maintained their efficiency at over 98%. Educational Background and Certifications: • Bachelor’s degree in Communications and Electronics Engineering (2015). • Holds professional certifications in Business Analysis (CBAP), IT Infrastructure Library (ITIL), and Networking (CCNA).