We, Jad Almasi Company, offer a package for restaurant and cafe owners, which is: The Standard Operating Procedure (SOP) for employees, which defines and documents all operations and procedures related to the services and products provided to maintain continuous quality and educate all employees on important procedures and requirements for managing the activity, in addition to using it in training employees. Therefore, it is important to prepare an operational manual specific to the activities and procedures of the / Institution / Factory / Workshop / Restaurant / Coffee ....... etc. Based on our experience in consulting and restructuring institutions, we design an SOP operational manual for the workflow and tasks required from each department and each employee (Procedures Manual) in a way that suits your needs to reduce human errors and personal judgments that may affect the workflow and customer experience. The Standard Operating Procedure (SOP) for services includes the following: - Introduction and the purpose of the operational manual Defining the vision, mission - values. Rules and procedures for handling and supplying materials ....... etc. (SOP) models SOP operational procedures manual for services, etc. (accompanied by an illustrative picture for employee training). SOP models for inspecting operations to ensure compliance with service standards Rules and procedures for disbursing and handling tools and equipment for operational processes. General rules for equipment maintenance and operational, cleaning, and preventive maintenance procedures (daily - periodic maintenance) Maintenance models for tools and equipment and maintenance schedules. Rules for the general appearance and hygiene of employees Guideline rules for the maintenance uniform model, uniform requirements (UNIFORM NEEDS) General hygiene rules for stations (general hygiene for the facility) Definition of waste and identification of its types. Procedures for transferring and handling general waste SOP models for the Standard Operating Procedure Manual (for transferring, handling, sorting, and storing general non-hazardous waste) SOP procedures for transferring and handling hazardous waste according to ISO 14001 / 2015 (Environmental Protection) SOP models for periodic inspection of the waste management system CHECKLIST. Safety and security rules according to ISO 18001/45001 (Occupational Health and Safety). Quality specifications for essential services and products provided, whether services or tangible products. Customer service requirements and skills SOP procedures and customer service tasks (reception)