Work Experience: • Quality Assurance Engineer - Telecom Egypt: • From 2024 to Present. • Responsible for conducting quality reviews to ensure compliance with ISO 9001 standards and Total Quality Management (TQM). • Contributed to reducing non-compliance incidents by 20% and ensuring 100% company readiness for audits. • Supported technical operations by documenting and mapping processes. • Technical Support Engineer - Telecom Egypt: • From 2019 to 2024. • Specialized in supporting and providing Fiber to the Home (FTTH) services. • Resolved over 2000 internet connectivity issues annually through remote diagnostics. • Achieved a 95% first-call resolution rate and increased customer satisfaction to 4.7/5. • Provided technical support and troubleshooting for network issues for users. • Maintenance Engineer - Al-Amin Technology Company: • From 2017 to 2019. • Performed diagnostics and repairs on counting and sorting machines, identifying root causes of failures. • Maintenance Engineer - ATCO Trading Company: • From 2016 to 2017. • Extended equipment lifespan by an average of 3 years and reduced unexpected downtime by 25% through preventive maintenance. • Communications Engineer - Mobiserve: • From 2015 to 2016. • Ensured continuous operation of electronic systems and maintained their efficiency above 98%. Educational Background and Certifications: • Bachelor of Communications and Electronics Engineering (2015). • Holds professional certifications in Business Analysis (CBAP), IT Infrastructure Library (ITIL), and Networking (CCNA).