Mohammed Al-Amo E-commerce Store Operations and Marketing Specialist Location: Riyadh – Kingdom of Saudi Arabia Professional Summary: A specialist in operating and managing e-commerce stores with practical experience exceeding 4 years. I combine daily operations management (inventory, orders, customer service, coordination with couriers and suppliers) with data-driven marketing idea generation, aiming to increase sales and improve operational performance. Key Achievements: - Increased sales in my stores, Arghad and Samak Fish, by optimizing inventory management, orders, customer service, creating offers, and following up with couriers and suppliers. - Achieved a 40% sales growth within 8 months of starting at my stores, Location Oud and Haflati. - Contributed to increasing sales at my stores, Mafarech Osami and Shams, through content marketing on social media, with sales reaching 50,000 SAR from marketing content alone. Work Experience: Arghad Store + Samak Fish Store Job Title: Inventory, Orders, and Customer Service Follow-up Officer + Advertising and Marketing Ideas Officer Location Oud Store - Store Supervisor Haflati Store - Store Supervisor Mafarech Osami Store - Founder and Supervisor Shams Store - Store Supervisor and Founding Partner Halisa Store - Founder and Supervisor Baby Hala Store - Store Supervisor Sultana Store - E-marketing Manager Al-Arous - Store Supervisor and Officer Key Tasks and Responsibilities: - Daily inventory monitoring, updating quantities, and ensuring product availability. - Managing orders from receipt to delivery and coordinating with shipping companies and couriers. - Supervising customer service and handling inquiries and complaints professionally. - Coordinating and following up with suppliers to ensure supply and quality. - Proposing and creating advertising ideas and marketing campaigns, optimizing offers and packages, and formulating promotional content. - Analyzing sales performance and linking it to marketing activities to make continuous improvement decisions. Tools and Platforms: Store Platforms: Salla, Zid, Shopify, WooCommerce, OpenCart. Advertising: Google Ads, Meta, Snap, Tiktok Data Analysis and Management: Excel. Skills: - Launching advertising campaigns on Google, Snap, and Tiktok platforms. - Operating e-commerce stores and managing end-to-end operations. - Managing inventory, orders, customer service, and shipping follow-up. - Proficiency in using Excel and preparing and uploading weekly and monthly reports (Inventory – Sales – Orders – Profits and Costs). - Generating advertising ideas, marketing campaigns, optimizing offers and packages, and formulating promotional content. - Search Engine Optimization (SEO), User Experience (UX) optimization, and Conversion Rate Optimization (CRO). - Basic programming skills (intermediate level): HTML, CSS, Python. Education and Courses - Diploma in Business Administration and Marketing – ABCHorizon Institute – Istanbul. - Course on Managing Advertising Campaigns on All Social Media Platforms – with Mr. Jihad. Training Course in Programming – CoreTR Center ( HTML – CSS – Python ) Languages •