We are looking for an organized and polite female employee to manage customer communication, coordinate appointments, and follow up on workflow with technicians daily, within a flexible remote work environment. Job Responsibilities: * Receiving customer inquiries via phone and WhatsApp * Accurately coordinating and scheduling customer appointments * Following up with technicians and ensuring tasks are completed on time * Resolving issues and handling appointment postponements or modifications * Documenting requests and updating customer data promptly Basic Requirements: * Excellent communication and speaking skills * Excellent ability to organize and manage multiple tasks simultaneously * Stable internet connection and a device (mobile or computer) * Promptness in responding and following up * Commitment and discipline during work hours Preferred: * Experience in customer service or coordination * Familiarity with WhatsApp Business or order management systems Nature of Work: * Fully remote * May require limited presence in rare cases (optional) Working Hours: * Flexible (to be determined after acceptance) Benefits: * Fixed salary + performance incentives * Flexible work from home * Professional work environment * Opportunity for growth and development Important (for screening): Please send the following when applying: 1. A brief summary about yourself 2. Have you worked in customer service before? 3. How many hours can you work daily? 4. Do you have experience in scheduling appointments? 📩 Apply via WhatsApp: 📱 (( Phone number appears when clicking the contact button ) )