Resume Ibrahim Ali Al-Qurani 📱 ( Phone number appears when clicking the contact button ) 📧 ia7502379@gmail.com ⸻ 🎯 Career Objective Tourism office employee with practical experience in managing tourism operations, customer service, and sales. I possess the ability to develop operational performance, enhance customer experience, and increase sales through communication and persuasion skills, team management, and high efficiency in organizing daily operations. ⸻ 💼 Work Experience Operations Manager / Tourism and Travel Employee (Current) Responsibilities: * Managing and organizing flight, hotel, and tour bookings * Supervising daily operations and ensuring efficient workflow * Presenting tourism offers and converting inquiries into actual sales * Following up with clients, improving service quality, and customer experience * Coordinating domestic and international trips * Handling operational issues quickly and professionally * Organizing tasks and distributing work to improve operational performance ⸻ Previous experience in tourism and travel companies * Al-Arabia for Travel and Tourism * Sky Al-Alamiah * Al-Zowar for Travel and Tourism * Summer Clouds ⸻ 📈 Marketing and Customer Service Experience Marketing and Sales * Experience in marketing and working with Virgin Group and Hyundai Motor Company * Converting leads into actual customers * Providing marketing solutions and offers tailored to client needs * Increasing sales and improving customer experience ⸻ Customer Service – Cafes Sector (Previously) Koffee Bay / SWV * Applying professional sales skills (Upselling) * Understanding customer behavior and suggesting appropriate services * Enhancing customer experience and increasing loyalty * Working with high efficiency under pressure ⸻ 🧠 Skills * Management and operation of tourism offices * Operations Management * Professional Customer Service * Sales and Persuasion Skills * Direct Marketing * Booking and Tour Program Management * Effective Communication * Work Organization and Task Distribution * Problem Solving and Decision Making * Working Under Pressure ⸻ 🎓 Education General Secondary Certificate ⸻ ➕ Strengths * Experience combining tourism, marketing, and customer service * Ability to develop operational performance and improve workflow * Skill in increasing sales and enhancing customer experience * Quick learner and adaptable to work environments * Ability to take responsibility and manage daily work efficiently