E-commerce Store Operations and Marketing Specialist Location: Riyadh – Kingdom of Saudi Arabia ⸻ Professional Summary: A specialist in operating and managing e-commerce stores with over 4 years of practical experience, combining daily operations management (inventory, orders, customer service, coordination with delivery personnel and suppliers) with data-driven marketing idea generation; aiming to increase sales and improve operational performance. ⸻ Key Achievements: - Increased sales in my Arghad and Samak Fish stores by improving inventory management, orders, customer service, creating offers, and following up with delivery personnel and suppliers. - Achieved a 40% sales growth within 8 months of starting work at my Location Oud and Haflati stores. - Contributed to increasing sales at my Mafarech Osami and Shams stores through content marketing on social media, with sales reaching 50,000 SAR from marketing content alone. ⸻ Work Experience: Arghad Store + Samak Fish Store Job Title: Inventory, Orders, and Customer Service Follow-up Officer + Advertising and Marketing Ideas Officer Location Oud Store - Store Supervisor Haflati Store - Store Supervisor Mafarech Osami Store - Founder and Supervisor Shams Store - Store Supervisor and Founding Partner Halisa Store - Founder and Supervisor Baby Hala Store - Store Supervisor Sultana Store - E-commerce Marketing Manager Al-Arous - Store Supervisor and Manager ⸻ Key Tasks and Responsibilities: - Daily inventory monitoring, updating quantities, and ensuring product availability. - Managing orders from receipt to delivery and coordinating with shipping companies and delivery personnel. - Supervising customer service and handling inquiries and complaints professionally. - Coordinating and following up with suppliers to ensure supply and quality. - Proposing and creating advertising ideas and marketing campaigns, improving offers and packages, and formulating promotional content. - Analyzing sales performance and linking it to marketing activities for continuous improvement decisions. ⸻ Tools and Platforms: Store Platforms: Salla, Zid, Shopify, WooCommerce, OpenCart. Advertising: Google Ads, Meta, Snap, Tiktok Data Analysis and Management: Excel. ⸻ Skills: - Launching advertising campaigns on Google, Snap, and TikTok platforms. - Operating e-commerce stores and managing end-to-end operations. - Inventory, order, and customer service management, and shipping follow-up. - Proficiency in using Excel and preparing and uploading weekly and monthly reports (Inventory – Sales – Orders – Profits and Costs). - Creating advertising ideas and marketing campaigns, improving offers and packages, and formulating promotional content. - Search Engine Optimization (SEO), User Experience (UX) improvement, and Conversion Rate Optimization (CRO). - Programming fundamentals at an intermediate level: HTML, CSS, Python. ⸻ Education and Courses - Diploma in Business Administration and Marketing – ABCHorizon Institute – Istanbul. - Course on managing advertising campaigns on all social media platforms – with Professor Jihad. Training course in programming – CoreTR Center ( HTML – CSS – Python ) ⸻ Languages • Arabic. •