Ad Type: Looking for a job Experience Level: Senior Contract Type: Full-time Qualification: Bachelor # Curriculum Vitae ## Personal Information **Name: Said El Raji **Nationality: Moroccan **Age: 39 years **Place of Residence: Kingdom of Saudi Arabia **Duration of Residence: 4 years **Mobile Number: ( Phone number appears when clicking the contact button ) - # Professional Summary A restaurant and hotel supervisor with over 14 years of professional experience in the hospitality sector, customer service, and management of restaurants and cafes. I possess extensive experience in supervising work teams, managing dining halls, reception, cashier operations, and sales, achieving the highest levels of customer satisfaction. I have worked in prestigious tourist hotels and restaurants, with a proven ability to lead operational teams, improve service quality, and work efficiently under pressure. - ## Educational Qualifications **Bachelor of Science in Mathematics** 2005 **Diploma in Commerce and Marketing – ISCE Institute** 2007 **Diploma in Hospitality and Restaurants – Casablanca** 2012 - ## Work Experience ### Operations Manager and Supervisor of a Tourist Restaurant and Cafe **THE COOL DOWN – Casablanca** **Duration of Employment: 5 years** * Daily management and operation of the restaurant and cafe. * Supervising employees, assigning tasks, and organizing work schedules. * Monitoring the quality of services provided to customers. * Inventory management and coordination between different departments. * Contributing to increasing customer satisfaction and improving operational performance. ### Restaurant Supervisor **ROYAL MANSOUR Hotel** **Duration of Employment: 2 years** * Direct supervision of the service team within the restaurant. * Ensuring adherence to quality and hospitality standards. * Monitoring guest needs and addressing feedback and complaints. * Organizing workflow and creating a distinguished customer experience. ### Hall Supervisor **ALADIN Restaurant and Cafe – Chefchaouen** **Duration of Employment: 1 year** * Management and organization of hall operations. * Monitoring employee performance and improving service quality. * Welcoming customers and handling their requests. Receptionist and Waiter Palace Anfa Hotel (5-star hotel) **Duration of Employment: 3 years** * Welcoming guests and providing customer service. * Serving food and beverages according to luxury hotel standards. * Handling reservations and inquiries efficiently and professionally. ### Assistant Cook **Palace Anfa Hotel (5-star hotel)** **Duration of Employment: 1 year** * Assisting in food preparation and setup. * Adhering to hygiene and food safety standards. * Supporting the kitchen team to ensure speed and quality of service. ### Cashier **MARJANE – Casablanca** **Duration of Employment: 1 year** * Executing sales and cash collection operations. * Customer service and handling daily payments. * Preparing and reviewing daily cash reports. - ## Skills * Restaurant and cafe management and operation. * Supervision and leadership of work teams. * Customer service and hotel hospitality. * Hall and reception management. * Reservation management. * Cashier and cash register management. * Sales and marketing. * Problem-solving and decision-making. * Working under pressure and achieving goals. * Time management and work organization. * Communication and customer interaction skills. - ## Languages * Arabic: Excellent. * French: Excellent. * English: Good. - ## Career Objective I am seeking a job opportunity in the hospitality, hotel, and restaurant sector within the Kingdom of Saudi Arabia for a position as a Restaurant Supervisor, Hall Supervisor, Operations Manager, Customer Service Officer, or Hotel Receptionist, where I can leverage my extensive experience and leadership skills to contribute to operational performance development and achieve the highest levels of quality and satisfaction.