Looking for a job Summary: Specialized in customer service and administrative support with experience in team supervision, customer interaction, and daily operations management. I have managed a women's salon and handled professional customer interactions across multiple channels. I aspire to join a professional organization where I can contribute my leadership, organizational skills, and ability to enhance customer satisfaction and achieve business goals. Education: Bachelor of Administrative Sciences – Second Class Honors King Abdulaziz University Work Experience: Salon Supervisor and Customer Relations Coordinator | Freelance (2 years) Managed daily salon operations, including appointment scheduling and staff supervision. Handled customer inquiries and issues professionally. Monitored cleanliness, quality standards, and safety. Trained staff on communication and customer service techniques. Implemented promotional offers to attract and retain customers. Coordinated with suppliers and managed inventory. Resolved conflicts positively to maintain business reputation. Analyzed customer feedback to improve service levels. Customer Service Representative | Freelance: Responded to customer inquiries via phone and digital platforms. Built positive relationships and maintained customer satisfaction. Prepared reports and updated data. Contributed to public relations tasks and event organization. Supported administrative tasks and scheduling. Escalated complex cases to management when needed. Collaborated with the team to achieve performance indicators. Promoted services and conducted follow-ups with customers. Training Courses: Leadership, Supervision, and Team Building – King Abdulaziz University Effective Communication Skills – King Abdulaziz University Excellence in Customer Service and Public Relations – King Abdulaziz University Positivity at Work – King Abdulaziz University Economic Forecasting Methods – Exclusive Technology Institute (18 hours) Professional Financial Analysis – Exclusive Technology Institute (30 hours) Skills: Customer Service and Public Relations Administrative Support and Report Preparation Team Supervision and Work Organization Microsoft Office (Word – Excel – Access) Time Management and Multitasking Problem Solving and Stress Tolerance Professional Interaction and Trust Building Effective Conflict Management Languages: Arabic: Native English: Good