The Restaurant Doctor Client: I have frequent complaints about order delays. Has the order preparation time been measured and the cause of the delay identified? Client: No, we know there are delays but haven't identified the cause. After studying the situation and conducting the necessary assessment, it became clear that the problem was not with the number of staff, but with the workflow between the kitchen and the pickup. Some steps were being repeated more than once, which caused order delays and increased the workload on the team. Sometimes the problem is not a lack of manpower, but rather disorganized procedures that consume time without the restaurant owner noticing. Restaurant Doctor | Restaurant Operations and Development Consulting The first consultation is free for 30 minutes.