Ad Type: Looking for a job Experience Level: Senior Contract Type: Full-time Qualification: Bachelor An IT engineer with over 15 years of professional experience in information technology and technical support, with a proven track record in managing technical infrastructure, providing user support, and ensuring the efficient and highly reliable continuity of technical systems and services. Throughout my career, I have gained extensive experience in diagnosing and resolving technical hardware and software issues, analyzing problems, and providing effective solutions that contribute to business continuity and improve the efficiency of the technical work environment. My professional experience and skills include: • Diagnosing, analyzing, and professionally and promptly providing appropriate solutions for technical problems. • Preparing, installing, and maintaining computers, printers, and various technical accessories. • Managing and maintaining local area networks (LAN) and wireless networks (Wi-Fi), monitoring their performance, and troubleshooting issues. • Installing, configuring, and updating operating systems, applications, and essential software for users. • Managing user accounts and permissions through Active Directory and Microsoft Entra ID. • Managing Microsoft 365 services, including Exchange Online, and managing licenses, groups, and permissions. • Managing virtual environments using VMware and Hyper-V, and creating and managing virtual servers and machines. • Designing, installing, programming, and maintaining security surveillance camera systems (CCTV & IP Cameras), configuring recording devices (DVR/NVR), and connecting them to local networks and the internet. • Installing and managing fingerprint devices and attendance systems, managing users and permissions, and preparing operational reports. • Providing direct and remote technical support to users, documenting problems and solutions, and improving the level of technical services. • Implementing backup procedures and data protection, and contributing to the application of security policies and the reduction of technical risks. • Working within multidisciplinary technical teams and contributing to the efficient implementation and management of technical projects. I possess strong communication and customer service skills, the ability to work under pressure and manage priorities, with a continuous commitment to developing my technical skills and keeping up with the latest technologies and practices in the field of information technology.