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Seeking 7 Years Experience Customer Service Call Center Debt

Riyadh
Updated yesterday
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Ad Type: Looking for a job Experience Level: Senior Contract Type: Full-time Qualification: Other Brief Overview: Operations and Procurement Specialist with over 7 years of experience in managing purchasing operations, negotiating with suppliers, managing customer orders, and developing administrative and operational procedures. I have experience in establishing and organizing startup operations, managing key accounts, monitoring service quality, preparing reports, and training new employees. I possess practical experience in managing the procurement cycle, from identifying needs and searching for suppliers, to evaluating offers, negotiating, and following up on supply and invoices. I am also proficient in using Odoo Enterprise systems, accounting entries, and CRM systems, and I continuously strive to improve operational efficiency and the quality of services provided. Work Experience: Customer Service and VIP (CRM): Managing key accounts and strategic companies, resolving complex issues, and ensuring the highest standards of quality and customer satisfaction. Examples include (Al-Jabr for Car Rental, Samasco, Tamr Logistics, and Thieb for Car Rental). Technical Integration and Systems: Full mastery of managing operations through the Odoo Enterprise system and the accounting entry system, with advanced skills in data analysis and issuing administrative reports to support decision-making. Office Management and Archiving: Organizing daily operations, scheduling meetings, and managing documents electronically to ensure smooth workflow. 💼 Professional Summary of Experience (without company names): Sales and Operations Specialist (Manufacturing Company and Factories) | 2025 Overseeing daily operations and developing innovative solutions to improve sales performance and workflow efficiency. Operations Supervisor and Procurement Manager (Information Technology and Digital Solutions Company) | 2018 - 2025 Leading procurement operations and negotiation, and establishing the company's administrative structure. Managing and developing key accounts (major companies in the rental and logistics sectors). Administrative Officer - Establishment Phase (Car Services and Maintenance Company) | 2025 Organizing and archiving files and coordinating the initial operational processes of the company during its launch phase. Professional Skills: Managing Key Customer Accounts Monitoring Service Quality. Preparing Quotations and Invoices. Preparing Administrative and Operational Reports. Developing Procedures and Improving Workflow. Training and Onboarding New Employees. Managing Files and Electronic Archiving. User Acceptance Testing for Systems and Applications.