Sector: Hourly Workforce Provision Services Job Objective: Lead and manage the company's daily operational processes, ensuring the efficient and timely provision of labor to clients, while enhancing service quality, improving customer experience, and achieving optimal utilization of operational resources. Job Description – Operations Manager First: General Job Objective The Operations Manager is fully responsible for overseeing the operational processes of the hourly workforce services company, including managing requests, distributing and scheduling labor, monitoring attendance, ensuring service quality, addressing operational challenges, and improving process efficiency to achieve customer satisfaction and company growth. Second: Tasks and Responsibilities Daily Operations Management * Oversee all daily operational processes and monitor service execution. * Manage incoming requests and ensure they are met according to the required time and quality. * Prepare and organize labor schedules and distribute them based on demand volume, locations, and times. * Monitor attendance and adherence to work schedules. * Ensure the availability of the appropriate number of female or male workers to cover requests. * Address cases of absence, delay, and cancellation quickly to ensure service continuity. Workforce Management * Supervise the performance of female workers and evaluate their commitment and quality levels. * Monitor workforce needs and coordinate to provide suitable labor. * Organize orientation and training programs and enhance the efficiency of female workers. * Monitor adherence to policies, procedures, uniforms, appearance standards, and professional conduct. * Address observations and issues related to female workers and take appropriate actions. Service Quality Management * Establish and monitor operational performance indicators. * Measure customer satisfaction levels and analyze feedback and complaints. * Monitor the quality of service provided at client locations. * Implement continuous improvement plans to enhance service levels. * Reduce cases of request cancellation, delays, and no-shows. Customer and Complaint Management * Oversee the handling of complaints and operational escalations. * Coordinate with customer service to ensure prompt response and problem resolution. * Monitor critical cases and work on finding immediate solutions. * Analyze the causes of recurring complaints and develop procedures to prevent their recurrence. Please send your CV via WhatsApp.