Ad Type: Looking for a job Experience Level: Senior Contract Type: Full-time Qualification: Bachelor *Name:* Mohamed Hamed Mohamed *Job Title:* Operations Manager - Mobile Car Washes *Location:* Riyadh *Mobile Number:* ( Phone number appears when clicking the contact button ) *Professional Summary* Operations manager with [5 years] of experience in managing and operating mobile car washes. Specializing in building field teams, improving customer experience, and increasing profits while reducing costs and waste. I have strong experience in schedule management, field marketing, quality monitoring, and dealing with booking applications. My goal: to transform the car wash service from a traditional service to a fast and professional experience that reaches the customer wherever they are. *Core Skills* - *Operations Management*: Scheduling mobile teams, route monitoring, fuel and material management - *Customer Service*: Handling complaints, improving customer ratings, building customer loyalty - *Team Management*: Training workers, task delegation, performance evaluation - *Marketing*: Managing WhatsApp campaigns, Snapchat, paid ads, and corporate offers - *Technology*: Booking applications, Google Maps, billing software, revenue tracking - *Quality and Safety*: Using environmentally friendly materials, safety procedures, car maintenance - *Finance*: Service pricing, expense management, daily profit tracking *Work Experience* *Operations Manager | Nadara *Riyadh | [From 2023 - To 2026]* - Managed a team of technicians and vehicles equipped for mobile washing - Increased the number of monthly customers by 45% within 8 months through offers for companies and residential complexes - Reduced customer waiting time from 60 minutes to 25 minutes by improving scheduling and routes - Implemented an electronic booking system and monitored customer satisfaction, reaching a rating of [specific rating] - Managed inventory and reduced material waste by 20% *Field Supervisor | Nadara *Riyadh | [From 2023 - To 2026]* - Daily supervision of 3 field teams covering 70% of Riyadh's neighborhoods - Trained 35 new workers on quality standards and customer service - Created a list of corporate clients with monthly contracts with 4 companies *Achievements* - Launched the "Monthly Subscription" package for companies, increasing fixed monthly income by 30% - Reduced customer complaints by 60% by standardizing washing procedures - Achieved the highest customer repeat order rate in the region: 70% *Education and Courses* - Bachelor's in Accounting - Business Administration Diploma, University of Khartoum - Professional Customer Service Course, National Center *Additional Information* - Driving license - Ability to work under pressure and in the field - Proficient in: Arabic, Intermediate English