Resume Customer Service and Sales Employee I am Yemeni, born in Saudi Arabia. I am Yemeni. City: Riyadh Availability: Full-time / Immediate - with the possibility of transferring sponsorship - - Core Skills Customer Service Skills · Interacting with customers face-to-face and over the phone. · Active listening and understanding customer needs. · Responding to inquiries and providing accurate information. · Resolving complaints and handling objections. · Following up on orders until completion. · Building long-term relationships with customers. · Dealing with diverse customer segments. · Working under pressure and during peak hours. Sales Skills · Negotiation and persuasion. · Closing sales. · Identifying customer needs and providing suitable solutions. · Following up on leads. · Converting inquiries into sales opportunities. · Achieving sales targets. · Monitoring competitors and pricing. Administrative Skills · Data entry and organization. · File and document management. · Preparing reports and summaries. · Organizing appointments and tasks. · Using Microsoft Word and PowerPoint. Personal Skills · Quick learner and adaptable. · Ability to work under pressure. · Punctuality. · Accuracy and attention to detail. · Organization and time management. · Teamwork or independent work. · Initiative and responsibility. - Work Experience Sales Representative and Customer Service – (2021 – 2024) · Direct interaction with customers, understanding their needs, and providing suitable solutions and products. · Responding to customer inquiries and following up on orders until completion. · Negotiating with customers, handling objections, and closing sales. · Following up on leads and converting inquiries into sales opportunities. · Building continuous professional relationships with customers to ensure their satisfaction and repeat business. · Selling and marketing Point of Sale (POS) devices, software, and accounting systems for several companies. · Marketing and selling electric generators on a commission basis. · Selling cloud-based accounting systems to retail and wholesale clients. · Preparing marketing offers to help increase sales. · Monitoring competitors, prices, and market offers. Sales Representative and Salesperson – (2019 – 2021) · Direct interaction with various customer segments in a sales environment. · Presenting products and services and answering customer inquiries. · Maintaining the organization of the workspace and products. · Handling work pressure and peak hours. · Working in organizing events and seasons and dealing with the public. · Sales representative at Zain Trading Establishment – Taif. · Salesperson at Mango & Follow – Al Hokair Group. · Temporary salesperson at the Riyadh International Book Fair. Digital Marketing and Customer Service Officer – (2019 – 2020) · Responding to customer inquiries and following up on orders. · Providing customer service and resolving issues and inquiries. · Managing marketing content and product/offer descriptions. · Contributing to the development of marketing strategies and increasing sales. · Writing attractive advertisements and product descriptions. Supporting Administrative Experience · Administrative Assistant and Secretary: Organizing files, data entry, preparing correspondence and reports. · Data Entry Operator: Accurately entering and updating data, reviewing records, and organizing files. · Content Writer: Writing marketing and advertising content, and using AI tools for content development. - Educational Qualifications and Courses · High School Diploma. · Distance University