Ad Type: Looking for employee Experience Level: Project Contract Type: Full-time : Hiring Announcement | Hyland OnBase Technical Support Specialist Location: Kingdom of Saudi Arabia – Remote Work Contract Type: Part-time / Freelance / Project Contract Job Title: Technical Support Engineer specializing in Hyland OnBase system We wish to contract with an engineer or technical support specialist with advanced practical experience in the Hyland OnBase system for enterprise content management and electronic archiving, to provide technical support and periodic maintenance services to one of the company's clients in the Kingdom of Saudi Arabia. Tasks and Responsibilities - Provide advanced Level 2 and Level 3 (L2/L3) technical support for the OnBase system. - Diagnose and resolve malfunctions and technical issues related to the system. - Monitor the performance of OnBase servers and address related issues. - Conduct periodic technical inspection of databases and applications every three months. - Resolve performance, configuration, and integration issues with other systems. - Provide technical support for the system's associated Microsoft SQL Server, Windows Server, and IIS environments. - Receive, process, and document technical support requests and solutions. - Conduct training and refresher sessions for users and system administrators. - Prepare reports on maintenance, periodic inspections, and technical incidents. Required Qualifications and Experience - Proven practical experience in managing and supporting the Hyland OnBase system. - Advanced knowledge of the system's architecture, settings, and troubleshooting mechanisms. - Experience with Microsoft SQL Server, Windows Server, and IIS. - Ability to independently resolve advanced technical issues. - Good communication and technical reporting skills in English. - Preference for those holding professional Hyland OnBase certifications. Contract Details - Remote work. - Estimated workload: 24 technical working days annually. - Perform quarterly preventive maintenance and inspections. - Provide technical support according to client requests and project requirements. - Contract duration to be determined by mutual agreement. Application Method Interested candidates are requested to send the following information: 1. Updated CV. 2. Details of previous experience with the Hyland OnBase system. 3. Relevant professional certifications, if any. 4. Number of years of experience with the system. Application Subject: Hyland OnBase Technical Support Specialist ( Phone number appears when clicking the contact button ) #hiring #tech_jobs #tech_support #OnBase #Hyland #remote_work